Our Privacy Policy

Privacy Policy

Last Updated: 03/24/2025

Welcome to Reliable Home Services, trademark of Shpak LLC. We are dedicated to safeguarding your privacy and ensuring a secure experience when you interact with our services. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We collect the following types of personal information:

• Name
• Address
• Phone number
• Email address
• Additional property information provided by the customer (e.g., gate code access)
• Name of the referral (if applicable)
• Marketing tool through which the client was acquired

2. How We Collect Information

We collect information through the following channels:

• Phone calls and SMS communications

3. Use of Information

We use collected information for the following purposes:

• Communicating with customers about services and appointments
• Providing customer support
• Scheduling services
• Marketing purposes, including analyzing the effectiveness of marketing tools and referrals

We will not share phone numbers collected for SMS consent with third parties or affiliates
for marketing purposes.

4. Data Security

We employ security measures to protect your information:

• Secure storage and access controls
• Encryption for sensitive data transmission
• Regular security assessments and updates

5. Data Retention

We retain personal information as long as necessary for business purposes or as required by law. You can request data deletion or updates by contacting us.

6. Third-Party Services

We use the following third-party services:

• Jobber for service management
• Comerica Bank, Mercury Bank, Square Payments and Stripe Payments for payment processing
• Webflow for website hosting

These services have their own privacy policies, and we encourage you to review them.

7. Compliance

We adhere to applicable US government regulations, including 10DLC guidelines for SMS communications, and other relevant privacy laws. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically. Please check the date of the last update for the most recent version.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at:

Reliable Home Services - Shpak LLC
3707 Golden Eagle Dr, Land O' Lakes, FL 34639
Phone: (941) 254 - 1087
Email: office@callreliablehandyman.com